Our Culture Statement

At block architects we understand that the professional attitude of our Team Members is paramount in achieving and maintaining our high levels of SUCCESS and CLIENT COMMITMENT . The following CULTURE STATEMENT clarifies the framework by which our Team Members conduct themselves.

block architects 12 Points of Culture... 
 

Dedication

• You will be dedicated to the Vision, Mission, Goals and Rules and SUCCESS of block architects, its current and future team and its clients at all times.
• You will always recommend products and services of block architects prior to going outside the Company.
• You will only refer our clients to other professionals who have a tried and tested track record with the Company

Accountability

• As an individual you will accept that only you are responsible for the outcome of your actions.  In work and in your life you will accept and become accountable for the actions that you take.

Integrity

• Always speak the truth. What you promise to deliver is exactly what you will deliver.
• You will only ever make agreements that you are willing and fully intend to keep.
• You will email any potential broken agreements at the first opportunity.
• You will clear up all broken agreements immediately.

Distinction

• Good enough isn’t. You will achieve distinction through the delivery of a high level service of exceptional quality and ensure that you add value to all involved for the long term.
• You will always improve and inovate your service and your conduct.

Communication

• You will always speak positively of block architects, its team and its clients in both a public and private
• You will speak with good purpose using empowering and positive conversation.
• You will never listen nor aid profanity, sarcasm or gossip
• You will acknowledge what is being said as true for the speaker at that moment.
• You will take responsibility for responses to your communication
• You will greet and farewell people using their name.
• You will always apologise for any upsets first and then look for a solution.
• You will only ever discuss concerns in private with an individual involved.

Success

• Your attention will always be focused on achieving a successful outcome for you and your team member, colleague and client.
• You will always wish to win and achieve high levels of success. You must also allow others to win/win
• You will always display pride, prosperity, competence and high personal confidence.

Education

• A mistake must be learned from and never repeated
• You will always continue to learn and to teach. Your team members rely on the accumulated knowledge of the Company and your clients take great faith in your knowledge. Master yourself and achieve great results
• You will always inform your clients of their options ensuring that they can make intelligent and informed decisions. If you cannot clarify any queries for your client then ask a member of the Company for clarification.
• You will impart impartial, practical advice based on knowledge and understanding and not theory.

Collaboration

• You will continue to do whatever it takes to stay together with your team and your client achieving SMART goals.
• You will focus on team collaboration reaching accommodating solutions and never compromising
• You will be flexible in your approach to business and your personal life ensuring that you will change. Remember if you keep doing the same things you will only achieve the same outcome.
• You will always be open to asking for help and advice and never mock those who ask for your help and advice.

Stability

• You will be stable in your approach to life ensuring that your personal life and well being is just as important as your financial and intellectual standing.

Enjoy

• You understand that a business is a tool to allow you to enjoy a quality of life. Life should be enjoyed to the full and a fun and happy lifestyle will reflect in your business life.

Organisation

• You will always look for an organisational or system tool before you look towards a person for correction. Remember people run systems
• When innovating you will establish a system solution rather than a people solution
• You will always follow established systems to ensure consistency for your client and team.
• System developments and improvements will be suggested by you at the first opportunity however system changes will be tried and tested before becoming the status quo.

Consistency

• You will be consistent in your conduct and actions ensuring that consistency is achieved in both your personal and business life.

For More Information & Help Contact Us or call Telephone Glasgow 0141 278 3632, Edinburgh 0131 278 0445, Hamilton 01698 422 358, to arrange Your FREE Consultation or Get A Quote Online