Service Charter

Customer Service Charter for Block Architects, Scotland

Our Guarantee of Service

We want you to experience a level of service that is second to none. We therefore offer you the following guarantees of service and trust that your experience with us will not only meet but exceed your expectations.

Customer Service Policy Statement

Block Architects is a professional practice committed to setting and maintaining standards in the Architectural Services field. Block Architects strives to provide relevance, timeliness and consistency in all its services. We regard all Clients as being pivotal in the success of our business enabling us to keep a personal relationship with all of our Clients both old and new.

Customer Service Standards

Courtesy

Employees of Block Architects will be educated in the service standards of the practice; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our Clients.

Confidentiality

All information gathered or held regarding the personal or business affairs of our clients will be held in strict confidence, for the sole use of Block Architects. No information will be released to third party’s unless the client has given full approval.

Communication

Block architects can be reached by post, phone, fax and e-mail. All correspondence will be responded to in a clear, concise and timely manner. Our aim is that all correspondence, from date of receipt, will receive a response within 4 business days; more complicated issues will receive an acknowledgement within the response time, and continuous updates on the progress of the issue until a resolution can be achieved.

Consistency

As part of its commitment to upholding professional standards, Block Architects has implemented and constantly reviews policies to ensure that its guidelines and appropriate legislative procedures are followed.

Reduce Bureaucracy

Wherever possible, without compromising the professional standards of our governing professional bodies, we strive to reduce the burden of unnecessary paperwork.

Handling Complaints

Block Architects seeks fair, just and prompt solutions where possible to any complaints. All such issues should be directed to the Project Contact in the first instance and then escalated to the Managing Director if required.

Access to Information

Block Architects complies fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by Block Architects about a client, fully accessible to that person or body for review.

Consultation and Feedback

Consultation is an important part of meeting our objectives. Block Architects conducts regular surveys of the needs and perceptions of its Clients, using the feedback to enhance its service. Provision for giving feedback is also included in our website.

For More Information & Help Contact Us or call Telephone Glasgow 0141 278 3632, Edinburgh 0131 278 0445, Hamilton 01698 422 358, to arrange Your FREE Consultation or Get A Quote Online